What information we collect and why we collect it.
How we use that information.
The choices we offer, including how to access and update information.
We’ve tried to keep it as simple as possible, but if you’re not familiar with the terms used, please contact us through the contact us page. Your privacy matters to us so whether you are new to our platform or a long-time user, please do take the time to get to know our practices.
Information we collect:
We collect information to provide better services to all our users – from figuring out basic stuff like which language you speak, to more complex things like what are your preferences in using our services, what you might like in future & what are your expectations from our services.
We collect information in the following ways:
Information You Give Us:
we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future features for you, improving our platform, and communicating with you.
Information we get from your use of our services:
We might collect device specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number & other such details with your Accounts & other information with us.
When you use our services or view content provided by Us, we may automatically collect and store certain information in server logs. This includes:
details of how you used our service.
telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
Internet protocol address.
device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
cookies that may uniquely identify your browser or your Account.
When you use our services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide Us with information on nearby devices, Wi-Fi access points and cell towers.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and similar technologies:
we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses our websites or advertisements and other content served by us.
We may use this & other information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
We and our partners use various technologies to collect and store information when you visit any of our website &/or services, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners that may appear on other sites.
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. We also compare our customer list to lists received from other companies to avoid sending unnecessary messages to our customers.
Information from Other Sources:
we might receive information about you from other sources and add it to our account information. Information we collect when you are using or signed in to our services, in addition to information we obtain about you from partners, may be associated with your details available with us.
We use the information we collect from all our services to provide, maintain, protect and improve them, to develop new ones, and to protect us and our users. We also use this information to offer you tailored content – like giving you more relevant services & results in our present as well as future services.
We may use the name you provide for Profile across all the services we offer or will offer. In addition, we may replace past details associated with information so that you are represented consistently across all our services. If other users already have your email, or other information that identifies you, we may show them your publicly available information, such as your name, photo, professional details & similar information.
If you have an Account with us, we may display your Name, Photo, and other details in our services, including displaying in ads and other commercial contexts. We will respect the choices you make to limit sharing or visibility. You can inform us through details on our contact us page if you want to opt out of such displays.
When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We may use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer.
Our team & systems may analyze your content (including emails) to provide you personally relevant product features.
We may combine personal information from one service with information, including personal information, from other services.
We process personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Transparency and choice:
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
Please note that any information you might share out of our platform, it may be indexable by search engines & other such platforms & services.
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly but we may keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on any of your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share:
We do not share personal information with companies, organizations and individuals outside of our system unless one of the following circumstances applies:
With your consent: We will share personal information with companies, organizations or individuals outside when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
With domain administrators: If your Account is managed for you by a domain administrator, then your domain administrator and related resellers who provide user support to your organization will have access to your Account information (including your email and other data).
For legal reasons: We will share personal information with companies, organizations or individuals outside if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
o meet any applicable law, regulation, legal process or enforceable governmental request.
o enforce applicable Terms of Service, including investigation of potential violations.
o detect, prevent, or otherwise address fraud, security or technical issues.
o protect against harm to the rights, property or safety of Google, our users or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.